Terms of Service

1. Acceptance

By using the Service ("Pool Operator Logbook"), the user agrees to these terms. If the user does not agree, they should not use the Service.

2. Purpose

The Service provides digital record-keeping for public swimming pool operation in compliance with Ontario Regulation 565 under the Health Protection and Promotion Act, plus operational tools (chemistry guidance, equipment checks, shift handoffs). It is a record-keeping tool. It is not a substitute for: certified operator judgment, supervisor direction, manufacturer instructions, public health inspector decisions, or established facility Standard Operating Procedures.

3. Operator responsibilities

Operators using the Service must:

• Enter accurate data at the time of each test. Backdating entries is permitted only to correct genuine omissions and is logged in the audit trail.
• Use their own assigned PIN and not share it with others. Each entry must reflect the operator who actually performed the test.
• Follow facility SOP and supervisor direction regardless of guidance shown by the Service. The Service's chemistry interpretations are estimates intended to assist, not replace, certified operator judgment.
• Not dose chemicals while bathers are present. Not mix chemicals. Follow product safety data sheets.
• Report suspected unauthorized access or data tampering to a manager immediately.

4. Manager and organization responsibilities

• Assign operator accounts only to authorized staff.
• Promptly disable accounts when employment ends.
• Configure pool targets, equipment lists, and facility metadata accurately.
• Train operators on Service use and certify they are also trained in Reg 565 testing procedures.
• Verify the Service's records during regular reconciliation against paper logs (during initial deployment) and inspector reviews.

5. Service availability

The Service is provided on a best-effort basis. During the pilot phase, no specific availability SLA is committed. The Service is designed to function with intermittent connectivity (changes are saved locally and synced when online), but operators should retain a paper backup process suitable to their facility risk profile until the customer's SLA agreement is in place.

6. Acceptable use

The user agrees not to:

• Attempt to reverse-engineer, decompile, or extract source code beyond what is delivered in the browser.
• Attempt to circumvent authentication, rate limiting, or audit logging.
• Use the Service to enter falsified records, deliberately mis-state operator identity, or evade regulatory inspections.
• Use the Service to store data unrelated to public pool operation.
• Interfere with other organizations' data or attempt cross-tenant access.

7. Intellectual property

The Service software is owned by its developer. Operational data entered by the customer remains the customer's property. The customer grants the Service operator a limited license to store, process, and back up that data solely to provide the Service.

8. Disclaimer

The Service is provided "as is." The developer makes no warranty that the Service will be uninterrupted, error-free, or fit for any particular regulatory or operational purpose beyond reasonable best effort. The customer remains solely responsible for Regulation 565 compliance and aquatic facility safety. The Service is a tool; legal compliance is the customer's responsibility.

9. Limitation of liability

To the maximum extent permitted by law, the developer's liability arising from use of the Service is limited to the fees paid by the customer in the twelve months preceding the claim. The developer is not liable for indirect, incidental, or consequential damages, including business interruption, lost revenue, or regulatory penalties.

10. Indemnity

The customer organization indemnifies the Service developer against claims arising from (a) operator misuse of the Service, (b) entry of falsified records, or (c) the customer's failure to maintain other legally required practices independent of the Service.

11. Termination

Either party may terminate with 30 days written notice during the pilot. On termination, the customer receives a full data export and the customer's data is deleted within 30 days, except for audit log entries which are retained under the legally required retention period.

12. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

13. Contact

Questions: contact your facility manager or the Service operator named in your organization's pilot agreement.